About Homi
Homi is a home-services platform based in Amman, Jordan. We arrange vetted, background-checked professionals for house cleaning, deep cleaning, sofa and carpet cleaning, laundry and dry cleaning, mobile car washing, and pest control — booked online or over WhatsApp, with the full price shown before you confirm.
What Homi is, and what it is not
Homi is not a traditional cleaning agency. We do not employ the cleaners, drivers or technicians who come to your home. Instead, we work with qualified independent professionals and vetted partner businesses across Amman, handling the essential steps that most homeowners do not have time for: verifying identities, performing thorough background checks, tracking performance on every visit, and immediately removing anyone who falls short of our standards.
This operational model ensures clear accountability: when you book through Homi, you are booking a vetted professional at a pre-agreed price, and you hold Homi responsible for the outcome. If any visit does not meet your expectations, tell us within 24 hours and we will arrange a free re-visit or issue a refund under our quality guarantee.
How we check the people we send
Before any service professional is permitted to accept bookings through Homi, they undergo a multi-step screening process:
- Identity Verification. Every professional's official government ID is verified prior to their first booking.
- Background Checks. Comprehensive background checks are completed before listing. No exceptions, and no shortcuts.
- Continuous Performance Monitoring. Customers rate and review every single visit. Providers whose ratings drop stop receiving bookings immediately.
- Ongoing Quality Audits. Routine reviews ensure that materials, equipment, and cleaning practices remain top tier.
How transparent pricing works
Every service listed on Homi displays its full price or starting rate directly on its page and again before you confirm your booking. There are no hidden fees, dynamic surge markups, or surprise travel surcharges.
The agreed price only changes if you specifically request additional work, extra rooms, or longer hours on the day of the service.
Payment is simple and transparent: you pay only after the job is completed and inspected, using cash on delivery or an instant bank transfer via CliQ to our official business account.
Where we operate across Amman
We arrange services seven days a week, from 9:00 AM to 9:00 PM, covering all residential and commercial neighbourhoods across Greater Amman. Our popular service areas include Abdoun, Khalda, Sweifieh, Dabouq, Deir Ghbar, Jabal Amman, Um Uthaina, Shmeisani, Abdali, Rabieh, Tla'a Al-Ali, Jubaiha, and surrounding districts.
Because our mobile teams and independent providers come directly to your doorstep with their own equipment, there is no physical office you ever need to visit.
Customer protection, privacy and safety commitments
When inviting service personnel into your living spaces, security and privacy are of paramount importance. Homi operates under strict consumer protection guidelines:
- Zero Hidden Costs: Every quote is guaranteed before dispatch. What you see is what you pay.
- Data Confidentiality: Your home address, personal phone number, and access notes are shared strictly for dispatch purposes and are protected under modern data privacy standards.
- Sanitized Equipment: Commercial tools, vacuum nozzles, and microfibre cloths are sanitized between appointments to avoid cross-contamination.
- Accountability on Every Booking: Visits are electronically logged and monitored to guarantee punctual arrival and professional conduct.
Frequently asked questions about Homi
How do I book a service with Homi?
Booking takes under two minutes. Browse our service catalog or message our support team on WhatsApp at +962 7 9255 6606. Choose your service, select a date and preferred time slot, and enter your address. You will receive an immediate confirmation.
Are cleaners and service providers safe to let into my home?
Yes. Every professional on our platform is identity-verified, background-checked, and monitored after every job. Visits are logged with precise timestamps for complete customer security.
How does the 24-hour quality guarantee work?
If any aspect of the service falls short of your expectations, contact our support team within 24 hours of completion. We will review your booking and arrange a free corrective visit or process a refund.
Do professionals bring their own cleaning supplies?
Yes. For deep cleaning, furniture cleaning, car detailing, and pest control, professionals arrive fully equipped with commercial-grade tools and safe detergents. For regular house cleaning, cleaners bring standard supplies unless you prefer them to use your own specialized products.
Can I book on behalf of a friend or family member?
Yes. When placing the booking, simply enter the recipient's address, contact number, and any relevant access instructions during checkout or via WhatsApp.
What payment methods are accepted?
We accept cash on delivery once you have inspected the work, as well as electronic CliQ transfers to our official registered business account.
Can I request the same cleaner for recurring visits?
Yes. Many of our customers book weekly or bi-weekly visits. When you find a professional you love, let our WhatsApp dispatch team know and we will prioritize scheduling them for your future dates.
What if I need to cancel or change my booking?
You can cancel or reschedule with zero penalty by notifying us on WhatsApp at least 3 hours before your scheduled arrival time.
What if an item is accidentally broken during a visit?
Our customer support team is on standby every day. In the rare event of accidental breakage, notify us immediately on WhatsApp and our team will open an incident review to resolve the matter fairly under our customer protection guarantee.
Contact information
Our customer support and dispatch desk operates every day from 9:00 AM to 9:00 PM.
- WhatsApp & Phone: +962 7 9255 6606
- Email: support@homihs.com
- Contact Page: Reach our team