Refund & Cancellation Policy
Last updated: January 2026
At Homi, your satisfaction is our top priority. We provide flexible booking options and a straightforward refund and cancellation policy for all home services across Amman.
1. Rescheduling & Cancellations
- Free Cancellation: You may cancel or reschedule any appointment free of charge up to 4 hours before the scheduled appointment start time.
- Late Cancellations: Cancellations made within 4 hours of arrival may be subject to a nominal dispatch fee to compensate the assigned service team.
2. Quality Guarantee & Re-cleaning
If any aspect of your service did not meet expectations, please reach out within 24 hours. Under our 100% Quality Commitment, we will arrange a complimentary follow-up visit to resolve any missed areas at no additional cost.
3. Refund Processing
Eligible refunds for prepaid card transactions will be processed back to the original payment method within 5 to 7 business days, depending on your bank's processing timelines in Jordan.
4. Contacting Support
For refund requests or appointment changes, please contact customer support directly via WhatsApp or email:
support@homihs.com