Contact Homi

The fastest and most direct way to reach the Homi customer care and dispatch team is via WhatsApp. Whether you need an instant price quote, want to book same-day service, or need help modifying an existing booking, our dispatch team is online seven days a week across Amman.

WhatsApp & Phone: +962 7 9255 6606 — instant quotes, booking changes, and live customer support
Direct Telephone: +962 7 9255 6606
Email: support@homihs.com — general inquiries, corporate accounts, and provider onboarding
Operating Hours: 9:00 AM to 9:00 PM, seven days a week
Coverage Area: Entire Amman metropolitan area

Before you message for a quote

To ensure we provide an accurate price and confirm availability as fast as possible, please include the following details in your WhatsApp message:

1. Service Type: (e.g. house cleaning by the hour, deep cleaning, sofa steam cleaning, laundry pickup, mobile car wash, or pest control).

2. Property or Item Size: Number of bedrooms, approximate square metres, number of sofa seats, or bag count for laundry.

3. Your Neighbourhood & Street: e.g. Abdoun, Khalda, Sweifieh, Dabouq, Deir Ghbar, Jabal Amman, or your specific street.

4. Preferred Time Slot: Morning slot (between 9:00 AM and 12:00 PM) or afternoon slot (after 12:00 PM).

House cleaning starts at 5 JOD/hour per cleaner (min. 4 h; morning 25 JOD, afternoon 30 JOD) · Deep cleaning from 90 JOD · Sofa cleaning from 4.28 JOD per seat · Mattress cleaning from 10 JOD · Laundry from 8 JOD · Car wash at your doorstep from 7 JOD small / 10 JOD SUV · Pest control from 15 JOD.

Rescheduling, cancellations and booking policies

You can easily reschedule or cancel an upcoming booking directly from your account or by sending a quick message to our WhatsApp support desk.

Advance Notice: Please give at least 3 hours of notice before your scheduled slot if you need to adjust your timing.
Same-Day Bookings: For same-day bookings, the minimum difference between your local Amman time and the requested arrival is 6 hours, and same-day bookings must be requested before 12:00 PM.
Next-Day Bookings: Next-day bookings can be scheduled for any available morning or afternoon slot.
Zero Cancellation Fees: There are no cancellation fees when you notify us at least 3 hours in advance.

Something went wrong? Our Quality Guarantee

If a cleaner or service professional ever falls short of the quality standards you expect, do not hesitate to contact us.

Report any issue to support@homihs.com or over WhatsApp (+962 7 9255 6606) within 24 hours of the service completion.
Please provide your booking name and, if applicable, quick photos showing the areas needing attention.
Under our comprehensive Quality Guarantee, we will promptly schedule a free re-visit to make it right, or issue a refund.

Work with Homi as a service partner

Are you a professional cleaner, licensed pest control technician, mobile car detailer, or laundry operator in Amman? We are always looking for reliable independent professionals who take pride in their craft.

All applicants must pass strict national ID verification and background security checks.
Providers must maintain high customer review scores to remain active on the network.
Email your qualifications, experience, and service areas to support@homihs.com to begin the verification process.

Business, commercial and corporate cleaning

Homi also provides scheduled cleaning and facility upkeep for corporate offices, retail spaces, medical clinics, and embassies in Amman.

Customized billing, corporate invoicing, and monthly statements.
Scheduled before-hours or after-hours cleaning shifts that never disrupt your business workflow.
Inquire directly at support@homihs.com with your office specifications and cleaning frequency.

Support response guidelines and peak hours

Our customer support desk operates continuous coverage across Amman:

Morning Peak (8:30 AM – 11:30 AM): High dispatch volume; inquiries are prioritized by appointment start time.
Afternoon Shift (12:00 PM – 4:00 PM): Rapid response for evening bookings, quotes, and next-day reservations.
Evening Coverage (4:00 PM – 9:00 PM): Quality check-ins, payment confirmations, and tomorrow's dispatch coordination.

Frequently asked questions about customer support

How fast does Homi respond on WhatsApp?

During our operating hours (9:00 AM to 9:00 PM, Monday to Sunday), our WhatsApp support desk responds within an average of 3 to 10 minutes.

Can I book a service entirely over WhatsApp?

Yes. Many of our customers prefer WhatsApp. Simply send your address, the service needed, and your preferred time, and our team will book it directly and send your confirmation.

Can I pay online or via CliQ?

Yes. You can pay cash directly to the provider once you are satisfied with the job, or transfer the exact amount via CliQ to our official business identifier provided at confirmation.

How do I check if my area in Amman is covered?

We cover all of Greater Amman. If you live in an outlying district or new development, message our WhatsApp team with your live pin location and we will verify slot availability immediately.

What should I do if a cleaner arrives late?

In the rare event of traffic or navigation delays, our dispatch desk tracks provider locations and will proactively update you on WhatsApp.

Can I request invoices for corporate accounting?

Yes. Send your company name, tax number, and billing email to support@homihs.com or via WhatsApp and we will issue an official electronic invoice.